At Lupoli Construction, clients become friends, and there is no greater testament to the level of quality we consistently produce and our commitment to customer satisfaction. We’re honored to share a sample of letters and notes we’ve received over the years from clients and colleagues:
“Working with John and his team was a true pleasure and what one would expect from a family-run company. He is heavily involved in every part of the construction process and always had our best interest at heart. The day before our grand opening I actually caught him early in the morning vacuuming the new pool. How many builders do you know that are that hands on? We could not have been more pleased with the extensive work John did at The Old Edwards Club; it was quality work through and through.”
“Dear John, I want you to know how pleased we are with the house. When we got into this adventure, a number of my friends warned me that it would be an ongoing exercise. It has not been, and I credit a large part of that to you and your colleagues. All of you have been a pleasure to work with, and I hope that you will always feel free to use me as a reference for your work.”
“John, I think I can speak for all of us when I say how much we appreciate the job you have done rebuilding our home. Your treated it as though it was your own and you have been very fair with us all along. Your character combined with your skill provided us with the luxury of minimal day to day involvement. We knew we were in good hands, so we didn’t have to worry about whether or not you were making good decisions on our behalf. I can promise you that is not something that we have overlooked or taken for granted.
Please extend our gratitude to the rest of your team. It was very obvious during my rare visits that you have people that take a lot of pride in what they do. I could go on and on. You took something that started out as a tragedy and turned it into something that everyone is excited about, and you made the whole experience a good one. You can’t do much better than that.”
Lupoli Construction is the premier build/design company in the Highlands and Cashiers area. As a real estate broker, when I have the opportunity to sell a home that was built by the Lupoli team I have an unwavering confidence the home was built right. There are not enough accolades I can give to John and his team of professionals. He has single-handedly reshaped the design aesthetic in Highlands, NC to reflect the rustic luxuriousness the area is known for.
“John, I want to thank you again for the opportunity we have to provide HVAC services for Lupoli Construction. With all those out there who offer heating and cooling, your allowing us to work with you is gratifying. As always, I will do my best to provide the quality and service Lupoli Construction requires. Thank you.”
Dear John, All of us at the Literacy Council are so appreciative for your heroic efforts to make our new Learning Center a reality. We now have an attractive and efficient facility that currently helps fifty children learn to read each afternoon. I am hopeful our Learning Center will make a positive change in the lives of Highlands children for many years. You and your team at Lupoli Construction delivered an attractive and functional Learning Center and the cost was significantly less than we anticipated. Thanks again from all your friends at the Literacy Council of Highlands.
“Dear John, I wanted to express to you my deep appreciation for your continued considerations of me in the care of my beloved home here in the mountains. It is such a comfort to know I can call on you and your staff when there is anything that needs attention. I also want you to know my door is always open for you to show this wonderful plan. I have enjoyed this house so much! The Laurel Garden Club applauds you for your contribution to enhance the beauty of the downtown Highlands area.”
“We are beyond appreciative for everything you all have done to make the building process go as smoothly as possible, and we are so happy with our new home! We look forward to living in your wonderful community for many years, and have already recommended you to many of our friends who are looking to build in the area. We have loved working with you all, and look forward to many happy years in Lonesome Valley because of you! Thanks again for all you’ve done!”
“John, I just wanted to drop you a short note of thanks for the truly terrific job that everyone on your team and your sub-contractors did to complete the crawl space support problems and the new garage enclosure at our home in excellent fashion! But I especially want you to know what a truly outstanding job that Billy Cribbs did! He was totally on top of the job from start to finish and into every key detail to make sure that everything was totally up to "Lupoli standards". I could not have asked for a better individual to supervise our job. And he not only communicated well with me, but I also witnessed his communications and work with your various resources, and he has great relationships with all of them. Thanks again!”
“Dear John, The purpose of this letter is to thank you very much for what we believe was a truly excellent job reconstructing our home from the damages of the storms and deficient construction by the original builder of the home. Your personal approach and involvement from the start was most thorough and detailed, including bringing in outside experts as appropriate. John Williams, our supervisor on the job, also did a truly spectacular job with strong, steady oversight on a daily basis, with great attention to detail and excellence in every aspect of his job! He treated us as though it was his own home being completed, and that was very important to us. Thanks for restoring out home to its ‘dream status!’ ”
“Dear John, as I've mentioned to you on several occasions, selecting your company to build our residence in Cashiers was one of the best decisions we've made. We've been very pleased with every aspect of the services you've provided. I'd like to make a special point of commending your selection of subcontractors. These companies did exceptional quality work during initial construction, but they have also demonstrated professionalism, responsiveness, and dedication in addressing issues that have come up long after construction was completed. Like Lupoli Construction, they are quality organizations.”
“Dear John, Thank you so much for your thoughtfulness and kindness. We enjoy working with you!”
“John, If you don't know this, I want you to know, you are our most preferred customer- and we have some really great customers! I have been working with you and your company for more than 12 years and your referral is so much more valuable than money. I have a lot of respect for what you've done with your business and I feel honored to have been involved. Thanks again- I really enjoy working with you.”
“Dear John, The house looks fabulous. We are so proud of it and want to say thank you to the Lupoli team for all your hard work. It has been a pleasure to work with such a fine group. I hope we can work together again in the near future.”
“Dear John, It is completely my joy and pleasure to show the house that you built. I enjoy pointing out all the special extras you were so willing to do for me. I do hope you know that my heart is full of appreciation for you and your team. Everyone who enters my door is sincerely impressed with the design and careful construction. John, I have been so happy here and credit you for letting me move in before even closing. This house has eased my life and your careful consideration fills my heart with gratitude.”
“Johnny, I wanted to write and let you know how pleased we are with the work your team is doing on our home. Please let your folks know this: we feel so comfortable with them and know that we will be able to enjoy our mountain house so much more and for years to come as a result of all the efforts of Lupoli Construction.”
“Dear John, We appreciate your friendship and your business. We are always proud to represent a "Lupoli Masterpiece." May next year be exciting in many positive ways for all of us.”
“Dear John and the Lupoli team, I think you are the greatest! You always come through. It is so much fun working with someone you trust and believe in. Thank you for what you do for Old Edwards!”
(book inscription) “To John, with admiration and gratitude. We look forward to more time together and thank you for building our new home.”
“John …We thank you for this gift and especially thank you for thinking of us on the completion of our great house. Thanks to you and your entire team for a super job. John, thanks for all your support and friendship.”